Frequently Asked Questions

Need help finding an answer to your question?
 Visit our Contact Page

Opening the Lock for the First Time

Opening the lock is just requires sliding the round lock towards the combination.

For the first time, make sure the combo is set to all 0's and push/slide the lock to release the zipper pullers!

Watch the video below, or visit the following page for more information:

How do I set the lock on my Duravo luggage?

To set the combination lock for any Duravo suitcase:

1. After you open the lock for the first time and the zipper are popped, you must insert the zipper back into the lock to proceed and make sure the dials are set to 0-0-0.

2. Push the reset button (the small square button next to the number dials) down with a pen or pointed object until it clicks.

3. Change the digits on the dials to the combination of your choice  (make sure you record the 3-digit will be unable to change afterwards!!!).

4. Slide the latch towards the dials. The reset button will pop back up and your combination will be set.

5. Visit the following page if you need more information:

What is Duravo Flexshell?

Duravo Flexshell is a revolutionary composite material made from woven thermoplastic polymers.  Developed for anti-ballistic applications, the Flexshell composite material has excellent strength and superior impact resistance.  Compared to luggage made from Polycarbonate or aluminum, Flexshell allows Duravo to make strong, durable luggage that is significantly lighter.

How is Duravo made?

Duravo Flexshell™ material is made in Germany by the same producers of Curv® composite material used in anti-ballistics and sport applications.  Flexshell is made by combining woven layers of thermoplastic polymer with heat and pressure.

Is Duravo Recyclable?

Duravo shell material is fully recyclable where polypropylene is recycled

How to manage scratches and scuffs?

Scratches and scuffs on the Flexshell surface from routine luggage handling can be minimized or eliminated by wiping with  “magic eraser” type melamine foam sponge and some water.

Does Flexshell Stop Bullets?

No, the Flexshell composite material does not provide anti-ballistic properties on its own. When combined with anti-ballistic material such as aramid fiber (Kevlar®), its amazing impact resistance allows it to minimize the bruising and bone-breaking experienced when soft armor is hit with projectiles. The new Duravo Anti-ballistic Backpack combines Flexshell with bullet-stopping aramid fabric layers to provide NIJ Level 3A ballistics protection in a relatively lightweight, functional and attractive package.

Do Duravo suitcases and backpacks have a built in USB charging battery? Do batteries need to be removed for airline check-in?

Duravo suitcases and backpacks do not have built-in batteries, but have storage pockets and access ways to allow you to use your personal powerbank for charging.  Lithium Ion batteries typically used for charging electronic devices need to be removed from luggage prior to check-in on most airlines.

Where do you ship?

At this time, we ship to U.S. and Canada.

How much is shipping?

Shipping in the continental U.S. is free. Charges may apply for shipments to Canada, Hawaii, and Alaska.

When will I receive my order?

Orders within the continental U.S. will be received 3-5 business days.

Do you ship to P.O. Boxes?

Unfortunately, we are not able to ship to P.O. boxes.

How do I track my order?

Tracking information will be emailed to you when your order has been shipped.

Can I cancel or change my order?

If we can intercept the order before it is shipped, it can be canceled or changed.  If not, it will need to be returned through our return program. 

What is your Return Policy?

Duravo has a 100-Day return policy that allows you to make sure you are fully comfortable with the product.  If you decide that it is not the product for you, for whatever reason, send it back to us within 100 days of placing your order and we'll reimburse you.  The product must be accompanied by the original packaging.  

Requests for Return should be sent to along with the original order number.  Instruction for return will follow.  Additional details on the return policy can be viewed under Refund/Return Policy

What is the Warranty?

Our products are guaranteed by a limited lifetime warranty that covers any defects on the wheels, handles, zippers, nylon strap breakages and cracks or breaks to the Flexshell material.

To create a warranty claim, please visit our Contact page.

The warranty does not cover any defects caused by improper use, cases that were not purchased directly from Duravo and cosmetic damages such as dents, scratches, scuffs or general wear and tear generated from typical use associated with global travel (damage by airlines for example).

For our detailed warranty policy, please visit our Warranty page

Are all Duravo backpacks bullet resistant?

Only the Duravo Venture Anti-ballistic Backpack provides NIJ Level 3A ballistics protection. Although not bullet resistant, all other Duravo backpacks share rugged durability, Flexshell protection elements and a unique, refined look.