For sales, service and all other inquiries please contact us directly or use the contact form below:
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Top FAQs
Opening the luggage for the first time.
Opening the lock is simple....it just requires sliding the round lock towards the combination.
For the first time, make sure the combo is set to all 0's and push/slide the lock to release the zipper pullers!
Watch the video below, or visit the following page for more information: https://duravo.com/pages/intcarryonqr
How do I set the lock on my Duravo luggage?
To set the combination lock for any Duravo suitcase:
1. With the zipper pulls released, make sure the dials are set to 0-0-0.
2. Push the reset button (the small square button next to the number dials) down with a pen or pointed object until it clicks.
3. Change the digits on the dials to the combination of your choice (make sure you record the 3 digit number...you will be unable to change afterwards!!!!).
4. Slide the latch towards the dials. The reset button will pop back up and your combination will be set.
Where do you ship?
At this time, we ship to U.S. and Canada.
How much is shipping?
Shipping in the continental U.S. is free. Charges may apply for shipments to Canada, Hawaii and Alaska.
When will I receive my order?
Orders to the continental U.S. will be received 3-5 business days.
Do you ship to P.O. Boxes?
We are not able to ship to P.O boxes.
How do I track my order?
Tracking information will be emailed to you when your order has been shipped.
Can I cancel or change my order?
If we can intercept the order before it is shipped, it can be canceled or changed. If not, it will need to be returned through our return program.
What is your Return Policy?
Duravo has a 100-Day return policy that allows you to make sure you are fully comfortable with the product. If you decide that it is not the product for you, for whatever reason, send it back to us within 100 days of placing your order and we'll reimburse you. The product accompanied by the original packaging.
Requests for Return should be sent to support@duravo.com along with the original order number. Instruction for return will follow. Additional details on the return policy can be viewed under return policy
What is the Warranty?
Our products are guaranteed by a limited lifetime warranty that covers any defects on the wheels, handles, zippers, nylon strap breakages and cracks or breaks to the Flexshell material.
To create a warranty claim, please visit our Contact Us page.
The warranty does not cover any defects caused by improper use, cases that were not purchased directly from Duravo and cosmetic damages such as dents, scratches, scuffs or general wear and tear generated from typical use associated with global travel (damage by airlines for example).
For our detailed warranty policy, please visit Warranty